Refund Policy
1. About this policy
This Refund Policy explains when you are entitled to a refund for a purchase made from Football Coaching Institute OÜ ("FCI", "we", "us").
It forms part of our Terms and Conditions and should be read together with them.
In short: our courses are digital products delivered instantly. If you choose immediate access at checkout, you waive the 14-day withdrawal right, and the purchase is final. If you do not choose immediate access, you keep your full 14-day right to change your mind. Separately, you always keep your statutory rights if something is wrong with what you bought.
2. Your right of withdrawal (EU/EEA Consumers)
2.1 The general rule
If you are a consumer resident in the EU/EEA, you normally have 14 days from the date of purchase to withdraw from a distance contract, without giving any reason.
2.2 The exception for digital content
Our courses are digital content supplied online. Under Article 16(m) of the EU Consumer Rights Directive, the right of withdrawal does not apply once performance has begun, provided that at checkout you have:
- given your express prior consent for us to begin supplying the course immediately, before the 14-day period has expired; and
- expressly acknowledged that by doing so you lose your right of withdrawal.
We ask for both of these separately and actively at checkout, and we confirm them to you in writing in your order confirmation email.
If you tick the immediate-access box: you get access straight away, and you no longer have a right to withdraw. The purchase is final, subject to Section 4 below.
If you do not tick it: you keep your full 14-day right of withdrawal. Access to the course will be provided after the 14-day period has expired, or earlier if you contact us and ask for it (which will then end your withdrawal right).
2.3 How to withdraw
Where the right of withdrawal still applies, you may exercise it by sending a clear statement to info@footballcoachinginstitute.com within 14 days of purchase. You do not need to give a reason. You may use the model withdrawal form in Section 7, but you are not obliged to.
We will refund all payments received from you without undue delay, and no later than 14 days after we are informed of your decision. We will use the same means of payment you used for the original transaction, and you will not incur any fees as a result.
3. Discretionary refunds
Beyond the statutory rights described in this policy, we do not offer a general satisfaction guarantee or discretionary refunds for courses to which you have been given immediate access.
This is because our courses are digital products that are delivered in full at the moment of purchase and cannot be returned.
We encourage you to review the course description, the module outline and any free preview material carefully before purchasing, and to contact us at info@footballcoachinginstitute.com with any question before you buy.
4. If something is wrong with your purchase
Nothing in this policy limits your statutory rights. Independently of the right of withdrawal, you are entitled to a remedy if the digital content we supplied is:
- not as described on the product page;
- faulty, incomplete or not functioning as it should;
- not fit for the purpose for which digital content of that kind is normally used.
In those circumstances, contact us at info@footballcoachinginstitute.com with a description of the problem. We will investigate and, depending on the nature of the issue, we will either fix the problem, restore your access, or provide a proportionate price reduction or refund in accordance with applicable law.
5. Specific situations
| Situation | What applies |
|---|---|
| You bought a course and took immediate access | No right of withdrawal. Purchase is final, subject to Section 4. |
| You bought a course and did not take immediate access | Full 14-day right of withdrawal. Contact us to request a refund. |
| You bought the FCI Pathway bundle | Treated as a single purchase. The same rules apply to the bundle as a whole; individual levels within a bundle cannot be refunded separately. |
| You bought the same course twice by mistake | Contact us. We will refund the duplicate purchase in full. |
| You cannot access what you paid for | Contact us first — this is nearly always a technical issue we can resolve quickly. If we cannot restore access, Section 4 applies. |
| You are a club, academy or other business customer | The statutory consumer right of withdrawal does not apply. Refunds are governed by the specific agreement in place with you. |
| Your account was terminated for breach of our Terms | No refund is due, except where a refund is required by applicable law. |
6. How to request a refund
- Email info@footballcoachinginstitute.com from the address associated with your account.
- Include your order number or the date of purchase, and the name of the course.
- Tell us briefly what you are requesting and why.
We will acknowledge your request within 5 working days and give you a substantive answer as quickly as we can.
Where a refund is due, it is processed through Stripe back to your original payment method. Depending on your bank or card issuer, it may take a further 5 to 10 working days to appear on your statement. That part is outside our control.
7. Model withdrawal form
You may, but are not required to, use the following form. Complete and return it to info@footballcoachinginstitute.com only if you wish to withdraw from the contract.
To: Football Coaching Institute OÜ, info@footballcoachinginstitute.com
I hereby give notice that I withdraw from my contract for the supply of the following digital content:
Course/product: ____________________
Ordered on: ____________________
Order number: ____________________
Name of consumer: ____________________
Address of consumer: ____________________
Date: ____________________
8. Chargebacks
If you believe a payment is incorrect, please contact us before initiating a chargeback with your bank or card issuer. Chargebacks are costly and slow to resolve for both sides, and in nearly all cases we can settle the matter directly and faster.
Where a chargeback is raised, we may suspend access to your account pending resolution, in accordance with our Terms and Conditions.
9. Complaints and dispute resolution
If you are not satisfied with how we have handled your refund request, please tell us at info@footballcoachinginstitute.com so that we can try to resolve it.
Consumers resident in the EU may also submit disputes to the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
10. Contact
| Legal entity | Football Coaching Institute OÜ |
| Registered address | [OFFICE1 FULL STREET ADDRESS], Tallinn, Estonia |
| Registry code | [REGISTRY CODE] |
| info@footballcoachinginstitute.com | |
| Website | www.footballcoachinginstitute.com |